Support
Contact us
Email hello@snug.watch. A real person reads every message and replies, usually within one working day.
If something went wrong in the app, tell us what you were doing and roughly when, and the reference number if Snug showed you one.
Getting started
How do I get Snug?
Snug is free and invite-only while we grow. Request an invite and we'll email you one. If someone already on Snug invites you as their partner, you can join straight away.
Which services and countries does it cover?
About 60 streaming services in each of 11 countries: the UK, Ireland, the US, Canada, Australia, New Zealand, Germany, France, Spain, Italy and the Netherlands. Pick yours in Settings, Region, services and delivery, down to the exact plan.
Does Snug play films and series?
No. Snug helps you decide, then you watch on the service it's on. Every card shows which one.
Matching with your person
How do I link with my partner?
Open Your people from your profile and share your invite link, or type in their code. You'll then see each other's likes as "liked by", and get your matches.
What's a match?
When you both swipe right on the same title, that's the one. It appears in Matches for you both. Pin it to Up next for tonight, or use Pick one for us or Knock it out if you can't choose.
Swipe together
On the sofa at the same time? Open Swipe together from Matches. Snug nudges your person to join, you both swipe the same deck, and the first thing you both like wins. Then you can sort the food the same way.
Rooms with friends
Start a room and friends join by QR code or link on their own phone, with no account. Whoever started the room decides what's next: sort the food, keep going or finish. Anyone not eating can tap I'm not eating.
Alerts and reminders
Snug can tell you about matches and new episodes of series you've liked, with a reminder the evening before, the day before or on the day. Turn alerts on in Settings, Alerts. On iPhone, add Snug to your Home Screen first (Share, then Add to Home Screen): that's how iPhone allows alerts from web apps.
Your account
I forgot my password
On the sign-in screen, tap Forgotten your password? and we'll email you a link to choose a new one. Check your junk folder if it doesn't arrive within a few minutes.
How do I delete my account?
In the app, go to Profile, Account, Delete account. You're unlinked straight away, and everything else is deleted for good after 30 days unless you sign back in to keep it. You can also email us and we'll do it for you.
What do the people I link with see?
Your first name, your matches with them, titles you send them, and that you liked a title when it turns up in their deck. Never your passes. The privacy policy has the detail.
Plans
Snug's free plan, Snuggle, has everything you need to match with your person, with no adverts and no time limit. Snuggle Up will add more people, unlimited mood decks and Swipe together. It isn't on sale yet, and during early access everyone gets everything. Before it goes on sale, we'll tell you what stays free.